YOUR INFORMATION

Your enquiry.
Handled with care.

Last updated: 23 October 2026.

What we collect

Your name, email, optional phone number, property postcode, preferred timing, description, selected jobs, measurements, materials and access notes. If you choose to upload them, we also store your photographs and videos. We record when the request was made and how you heard about us. Earlier requests may contain a historical guide estimate; new requests do not receive an automatic price.

What it is used for

The Westworks team uses your details to assess the work, ask follow-up questions, check contractor availability, organise a quote and follow up after completion. Submitting an enquiry does not book work or subscribe you to marketing. We also keep internal job, invoice and commission records when needed to manage the service.

Who can see it

Enquiries and files are stored in the website’s hosted database and private file storage. New enquiries are reviewed by the owner first. Technical reviewers can access only enquiries assigned to them. Relevant enquiry text and, when selected, photographs may be processed through OpenAI’s ChatGPT service to prepare an internal translated brief. A person reviews the brief and any technical assessment before a quote is agreed. Relevant details may be shared with a suitable independent contractor to assess and carry out your request. Contractors do not receive automatic access to the team desk. If an email service is connected, it processes the contact details needed for customer acknowledgements and team alerts.

Files and sensitive information

Only upload material you are entitled to share. Please avoid faces, documents, payment details, door codes, keysafe details and images of valuables. Photos and videos are used to understand the work; they are not a technical inspection or certification. File download links require authorised team sign-in.

Keeping and deleting information

We keep information while handling the enquiry and any resulting work, and where needed for business records or unresolved issues. You can request access, correction or deletion by submitting the enquiry form using the same email address and stating “Data request” with your reference. We may need to verify your identity and explain if some records must be retained. Deleting an enquiry through the team desk also removes its uploaded files.

Security and cookies

To limit spam and misuse, the site records a one-way hash of the requesting network address when available. It does not add advertising or analytics cookies. The hosting platform may use cookies for sign-in and access controls. Team access requires an authorised signed-in account.

The cookie banner stores your choice in local storage on this browser under “westworks-cookie-preference-v1” for up to 180 days. This record contains your choice and the time it was saved. Both “Accept cookies” and “Necessary only” currently retain essential functionality only: neither enables advertising or analytics. You can review or change your choice using “Cookie settings” at the bottom of any page. If browser storage is blocked, the banner may reappear on your next visit. Any future optional tracking will require a new choice before it is enabled.